FLYMEMO

SUPPORT / 01

A little help.
Keep going.

Find answers or write to us directly.

How do I add a flight?

In Trips, tap “Add flight”. Search by flight number and departure date, or by route and date. You can enter the airline name if you do not know its code.

If you are adding a past flight and no information is available, use manual entry. Review the details before saving.

How do I add a connecting trip?

When a search shows several legs of the same trip, you can choose the complete trip or a single leg. You can also open a flight and tap “Add connection” to complete your itinerary.

Why can’t I find a past flight?

Historical coverage depends on the provider, date and route. Try the exact departure airport, local departure date and airline name. If it still does not appear, you can add it to your history manually.

What can I view offline?

Flights and details already saved on that device. Open the app while connected before traveling to receive the latest changes. Photos and maps may not be available offline.

Pending changes are retried when your connection returns. If two devices change the same preference, the app may ask you which value to keep.

Are flight times local?

Departure and arrival times use each airport’s local time. An arrival marked “+1” is on the following day. Choose a 12- or 24-hour time format in Settings.

Why are the gate, terminal or aircraft missing?

Airlines may assign or change these details shortly before departure, and the provider may not receive every update. Confirm operational information with your airline and airport displays.

How do I delete a flight?

In your trip list, swipe the card to the left and tap the trash icon. You can also open the flight details and use the delete button. Review the confirmation before continuing.

How do I recover access?

On the sign-in screen, tap “Forgot your password?” and enter your account email. Check your spam folder too. Never send us your password or sign-in codes.

How do I leave the ranking or delete my account?

You can stop participating in the ranking from your profile. To delete your account and its data, open Settings → Account and privacy → Delete my account.

Read the account deletion guide.